FAQ / Peace of Mind
Are there any hidden costs?
Can I give personal effects to be taken with my pet?
Can I view my pet at the crematorium?
Collection & Delivery of Pet's Ashes
Collection of you beloved pet from your home or vet (surcharge may apply after hours and for suburbs outside Sydney Metro) will be made by one of our Heavenly Creatures staff.
Please contact us on 02 9632 0005 if you are outside the Sydney Metropolitan area.
Your pet will be safely and securely returned home to you via a tracked courier system or you can choose to collect them from our crematorium.
Heavenly Creatures do NOT accept international orders.
Do you take care of small pets such as rabbits and snakes?
How do I know it's my pets ashes I receive back?
Is it true that you can cremate multiple pets at once?
This is our guarantee with the pets that we have collected. Our experience and knowledge of this industry has shown that if you do not have your own crematoria you lose control of the entire pet cremation process. Which we are proud of.
Refunds are made at the discretion of Heavenly Creatures. No refund will be considered where the product has been used or personalised.
Please contact us immediately if you have processed a payment in error on 02 9632 0005
Any product damages/engraving inaccuracies can be advised by phone or email firstname.lastname@example.org so these can be rectified as soon as possible.